Bad Service, Lost Clients: What Restaurants Teach Us About Law Firm Client Service
Are you the restaurant patron who will never give a restaurant a second chance?
In-House Leaders Say Lawyers At These Biglaw Firms Are Client Service ‘All-Stars’ (2025)
Which firms -- and which lawyers -- came out on top when it comes to excellence in client service?
Has Legal Industry Upheaval Changed Your Career Goals?
We'd love to hear your thoughts. Enter for a chance to win a $250 gift card.
Legal Chaos Calls For Excellent Client Service: New Ranking Names 55 Client Service Trailblazers
Which firms are among the best of the best?
In-House Leaders Say Lawyers At These Biglaw Firms Are Client Service ‘All-Stars’ (2024)
Which firms -- and which lawyers -- came out on top when it comes to excellence in client service?
In-House Leaders Say Lawyers At These Biglaw Firms Are Client Service ‘All-Stars’
Which firms -- and which lawyers -- came out on top?
The ‘Renaissance Attorney’: No, Lawyers Don’t Need To Learn Math Or Science (Yet)
The more you can do for a client, the more a client will rely on you, making you a more indispensable asset to their business.
Legal Is Changing. And NeoSummit Is Where The Future Is Being Built.
Legal and operational leaders are gathering May 6–7 in Fort Lauderdale to confront the questions the industry hasn't answered—with a keynote from Amanda Knox setting the tone.
The Best Job To Prepare You For Biglaw Life
Well, this is unexpected.
Beyond Biglaw: The Changing Face Of Customer Service
The best customer service lets customers feel empowered, with some control over the process.
Beyond Biglaw: Binders And The Retail Customer
It's tax time. What can lawyers learn from accountants about business development and client service?
Don’t Assume How Involved Your Clients Want To Be In Their Cases
Make sure you learn how involved clients want to be so you can serve them better.
LexisNexis Practical Guidance Rolls Out Dedicated Practice Area for AI & Technology
The new generation of AI-related legal issues are inherently cross-disciplinary, implicating corporate law, intellectual property, data privacy, employment, corporate governance and regulatory compliance.
Work With Other Professionals You Trust To Better Serve Your Clients
Sometimes, to best advise clients, litigators must go beyond the world of litigation.
Turn Your Clients Into Raving Fans
Start creating an exceptional client experience and let satisfied clients be evangelists for you and your services.
Beyond Biglaw: 3 Reasons Law Firms Are Not Safe Spaces
Law firms, particularly those that do sophisticated work on behalf of corporate clients, will be bastions of refusal to indulge the desire of millennials for “protection” from the harsh glare of reality.
How Technology Can Make You a Better Lawyer
There is no future where an app on our smartwatches will present an opening statement for us, but adapting to technology -- or failing to adapt to technology -- can certainly affect the level of care you give your clients.
Beyond Biglaw: Categorizing Clients
In order to make a good decision about how to handle clients, it is important to assess their actual or potential contribution to the firm’s professional and financial bottom line.