Bad Service, Lost Clients: What Restaurants Teach Us About Law Firm Client Service
Are you the restaurant patron who will never give a restaurant a second chance?
In-House Leaders Say Lawyers At These Biglaw Firms Are Client Service ‘All-Stars’ (2025)
Which firms -- and which lawyers -- came out on top when it comes to excellence in client service?
Transform Legal Reasoning Into Business-Ready Results With General AI
Protégé™ General AI is fundamentally changing how legal professionals use AI in their everyday practice.
Legal Chaos Calls For Excellent Client Service: New Ranking Names 55 Client Service Trailblazers
Which firms are among the best of the best?
In-House Leaders Say Lawyers At These Biglaw Firms Are Client Service ‘All-Stars’ (2024)
Which firms -- and which lawyers -- came out on top when it comes to excellence in client service?
In-House Leaders Say Lawyers At These Biglaw Firms Are Client Service ‘All-Stars’
Which firms -- and which lawyers -- came out on top?
The ‘Renaissance Attorney’: No, Lawyers Don’t Need To Learn Math Or Science (Yet)
The more you can do for a client, the more a client will rely on you, making you a more indispensable asset to their business.
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The Best Job To Prepare You For Biglaw Life
Well, this is unexpected.
Beyond Biglaw: The Changing Face Of Customer Service
The best customer service lets customers feel empowered, with some control over the process.
Beyond Biglaw: Binders And The Retail Customer
It's tax time. What can lawyers learn from accountants about business development and client service?
Don’t Assume How Involved Your Clients Want To Be In Their Cases
Make sure you learn how involved clients want to be so you can serve them better.
Humans in the Loop: The People Powering Trusted Legal AI
As the use of artificial intelligence permeates legal practice, a critical question confronts every legal professional who uses these tools: Can I trust this?
Work With Other Professionals You Trust To Better Serve Your Clients
Sometimes, to best advise clients, litigators must go beyond the world of litigation.
Turn Your Clients Into Raving Fans
Start creating an exceptional client experience and let satisfied clients be evangelists for you and your services.
Beyond Biglaw: 3 Reasons Law Firms Are Not Safe Spaces
Law firms, particularly those that do sophisticated work on behalf of corporate clients, will be bastions of refusal to indulge the desire of millennials for “protection” from the harsh glare of reality.
How Technology Can Make You a Better Lawyer
There is no future where an app on our smartwatches will present an opening statement for us, but adapting to technology -- or failing to adapt to technology -- can certainly affect the level of care you give your clients.
Beyond Biglaw: Categorizing Clients
In order to make a good decision about how to handle clients, it is important to assess their actual or potential contribution to the firm’s professional and financial bottom line.